Privacy Policy

1. About This Policy

HB Associates (“we”, “our”, “us”) is committed to protecting the privacy and personal data of every individual who visits or interacts with our website at hbassociate.com. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights under the Digital Personal Data Protection Act, 2023 (DPDPA) of India.

By using our website or submitting any form on hbassociate.com, you agree to the practices described in this policy.

2. Who We Are

Business Name HB Associates
Website https://hbassociate.com
Corporate Office No 65, “Ave Maria,” 3rd Main 5th Cross, KR Garden, Murugeshpalya, Bengaluru – 560017, Karnataka, India
HQ Address Vailankani Villa, near Kelarai Church, Mangaluru, Karnataka – 575029, India
Contact Email connect@hbahq.com
Phone +91 97407 68745

 

3. What Personal Data We Collect

We collect personal data only when you voluntarily provide it to us.

Through our Contact Form and Inquiry Forms:

  • Full name
  • Email address
  • Phone number
  • Company name (if provided)
  • Service of interest
  • Message content

Through Website Usage (Automatically Collected):

  • IP address
  • Browser type and version
  • Device type (desktop / mobile)
  • Pages visited and time spent
  • Referring URL
  • Geographic location (country / city level)

We do not collect sensitive personal data such as financial information, government ID numbers, biometric data, or health information.

4. How We Use Your Personal Data

We use the personal data you provide for the following purposes:

  • To respond to your enquiries, service requests, and consultation requests
  • To provide information about our services that are relevant to your query
  • To send follow-up communications related to your request
  • To improve our website experience and service offerings
  • To send occasional updates about our services, if you have opted in
  • To comply with legal obligations
  • To detect and prevent fraudulent or unauthorised activity on our website

We do not sell, rent, or trade your personal data to any third party for their marketing purposes.

5. Legal Basis for Processing (DPDPA 2023)

Under the Digital Personal Data Protection Act, 2023, we process your personal data on the following lawful bases:

  • Consent — When you fill out and submit a form on our website, you are providing your consent for us to process that data for the stated purpose.
  • Legitimate Interests — We may process data to respond to your query, improve our services, and prevent misuse of our systems.
  • Legal Obligation — Where required by Indian law or regulatory authority.

You may withdraw your consent at any time by contacting us at connect@hbahq.com. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

6. How We Store and Protect Your Data

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These include:

  • HTTPS encryption on all pages of our website
  • Access controls limiting who within our team can view submitted form data
  • Regular review of data handling practices

Your data is stored on secure servers. We retain contact form submissions for a period of 24 months or until the purpose for which they were collected is fulfilled, whichever is earlier. After that period, data is securely deleted.

7. Sharing Your Data With Third Parties

We may share your personal data with trusted third-party service providers who assist us in operating our website and delivering our services:

Third Party Purpose Data Shared
Google Analytics Website traffic analysis Anonymised usage data
Google Ads Advertising and remarketing Anonymised / cookie-based data
Email / CRM providers Managing enquiry responses Name, email, phone
WhatsApp Business Communication on request Name, phone (if you initiate)

 

All third-party providers are required to handle your data in accordance with applicable privacy laws. We do not authorise them to use your data for their own marketing purposes.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic.

  • Strictly Necessary Cookies — Required for the website to function. Cannot be disabled.
  • Analytics Cookies — Help us understand how visitors interact with our website (e.g., Google Analytics).
  • Marketing Cookies — Used to deliver relevant advertisements (e.g., Google Ads remarketing).

You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the website.

9. Your Rights Under DPDPA 2023

As a data principal under the Digital Personal Data Protection Act, 2023, you have the following rights:

  • Right to Access — You can request a summary of the personal data we hold about you.
  • Right to Correction — You can request that inaccurate or incomplete data be corrected.
  • Right to Erasure — You can request deletion of your personal data, subject to legal retention requirements.
  • Right to Withdraw Consent — You may withdraw consent for processing at any time.
  • Right to Grievance Redressal — You have the right to raise a complaint about how your data is handled.
  • Right to Nominate — You may nominate another individual to exercise your rights in the event of your death or incapacity.

To exercise any of these rights, please contact us at:

Email: connect@hbahq.com

Phone: +91 97407 68745

We will respond to all verified requests within 30 days.

10. Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted personal data to us, please contact us immediately and we will delete it promptly.

11. Links to Third-Party Websites

Our website may contain links to external websites including our product sites (skoolshine.com, governmentdocumentservices.com) and social media platforms. This Privacy Policy applies only to hbassociate.com. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies separately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.

13. Contact Us & Grievance Officer

If you have any questions, concerns, or complaints about this Privacy Policy or how your personal data is handled, please contact our designated Grievance Officer:

 

Grievance Officer Sachin
Organisation HB Associates
Email connect@hbahq.com
Phone +91 97407 68745
Address No 65, “Ave Maria,” 3rd Main 5th Cross, KR Garden, Murugeshpalya, Bengaluru – 560017, Karnataka, India